Terms of Service
All orders are subject to acceptance and availability.
The presentation of products in our online shop is not a legally binding offer but a request for orders. Errors and changes are reserved.
By clicking the order button at the last step of the ordering process, you submit a binding offer to purchase the goods included in the basekt of goods. The contract of purchase, however is concluded later by our express confirmation or the delivery of goods ordered.
As a confirmation of receipt of your order we will send you the text of your order immediately by email. Our Terms and Conditions can be viewed, saved and printed at any time. You can review your current orders in our customer log-in area, only after prior registration.
Prices and Payment
The prices listed on the product pages are in EURO and include VAT. You will be required to pay extra for delivery.
In addition to the prices listed, we charge for the costs delivery within Germany a flat charge of 7 EUR per order.
• 12 EUR : Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, United Kingdom
• 19 EUR : Andorra, CzechRepublic, Finland, Greece, Hungary, Ireland, Italy, Liechtenstein, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland
• 25 EUR : Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegowina, Bulgaria, Croatia, Cyprus, Estonia, Georgia, Gibraltar, Iceland, Kazakhstan, Latvia, Lithuania, Macedonia, The Former Yugoslav Republic of, Malta, Moldova, Republic of, Montenegro, Norway, Romania, Russian Federation, Serbien, Slovenia, Turkey, Ukraine
• 40 EUR : Rest of the World
Deliveries within Germany are handled by DHL.
Deliveries to other countries are handeled by DHL. If you have registered, you can track the status of delivery as soon as the shipment has been made.
Should the delivery of the goods, despite two attempts to deliver, fail, we reserve the right to withdraw from the contract. Where appropirate, consideration will be promplty refunded.
Should the ordered product not be available, because we are not supplied with this product from our suppliers without fault, we reserve the right to withdraw from the contract. In this case we we will notify you and offer you where appropriate the delivery of a comparable product. If no comparable product is available or you do not wish to supply a comparable product, we will promptly refund consideration.
The goods remain the property of Alexandra Kiesel until fully payed.
Our liability for damages arising from contractual, contractual, tortious or other legal grounds are excluded, except when it comes to the loss of life, limb or health or injury on an intentional or grossly negligent conduct of Alexandra Kiesel or its vicarious agents or if it is a violation of one obligation essential for the purpose of the contract. Other legally binding liabilities, such as the Product Liability Act, also remain unaffected.
German Law, with the exeption of United Nations Convention on Contracts for the International Sale of Goods, is applicable.
Restitution proceedings and consequences for Consumers
The buyer can return the goods within two weeks without explanation. The fixed period begins with receipt of these instructions in written form (as a letter, fax or e-mail), but not before the buyer receives the goods (for recurring deliveries of similar items, not before the buyer receives the first partial delivery) and not before the completion of the duty to inform the buyer according to §312 c paragraph 2 of the German Civil Code in conjunction with §1 paragraphs 1, 2, and 4 of the German Civil Code Reporting Requirement Ordinance (BGB-InfoV.) and not before the completion of the duty according to § 312e paragraph 1 sentence 1 of the German Civil Code in conjunction with § 3 of the German Civil Code Reporting Requirement Ordinance (BGB-InfoV.) at the receipient (for recurring deliveries of similar items, not before the buyer receives the first partial delivery) and not before the completion of the duty according to § 312c paragraph 2 German Civil Code in conjunction with §1 paragraphs 1, 2, and 4 of the German Civil Code Reporting Requirement Ordinance (BGB-InfoV.) as well as our duty § 312e paragraph 1 sentence 1 of the German Civil Code in conjunction with § 3 of the German Civil Code Reporting Requirement Ordinance (BGB-InfoV.). The buyer can declare a return with a return request in written form when the goods are not transportable as a parcel, e.g. bulky goods. An on time dispatch of the goods or the return request complies with the two-week deadline. In either case, the return is done at the cost and risk of the seller. The return of goods or return requisition is to be sent to:
The return of goods or return requisition is to be sent to:
In the case of effective return, the goods and services taken by either party are to be returned and if applicable, goods and services used (e.g. compensation for use) are to be compensated. A value compensation claim can be demanded with the deterioration of goods. This does not apply if the deterioration of the goods is exclusively attributed to testing, as it would be possible for buyers to do in shops. Otherwise the buyer can avoid the obligation for value replacement for using the goods according to the terms and conditions by not using the goods as his/her own property and omitting anything that impairs the value of the goods. The obligation to refund payments must be fulfilled within 30 days. The time limit begins for the buyer when the goods or return requisition are shipped; the time limit begins for the seller at the receipt of sent goods or the return requisition.
This ends this statement of the Restitution proceedings and consequences.